Fast Company NY: How to Strengthen Your Customer Experience

Fast Company, Innovation Festival, NYC, FRCH Creative Fuel

Fast Company’s 2nd annual Innovation Festival brought together an amazing line-up of innovative thinkers-and-doers from across a wide spectrum of industries. Of particular interest was a session with Danny Meyer of the Union Square Hospitality Group (USHG) and Neil Blumenthal of Warby Parker, to discuss the impact of technology on customer experience, both in retail and restaurants. Along with creating a stimulating discussion on the topic of technology, the conversation also highlighted the growing importance of a “hospitality” mindset far beyond the world of restaurants and hotels. Read more of this post

Bonjour de Montréal

Montreal, IRDC, Creative Fuel

Every year the International Retail Design Conference (IRDC) selects a city that is a leading curator of retail trends. This year’s host was Montréal – a city that celebrates its history while exuding a contemporary flair, edgy style and a thriving cosmopolitan energy. Combined with a plethora of retail stores, an expansive range of dining options and diverse neighborhoods to explore, this year’s host city was the total package.  Read more of this post

Samsung’s “Non-store”

Samsung Flagship NYC, FRCH Creative FuelSamsung’s new “non-store” store experience recently opened in NYC as an experiential brand space that allows users to see and explore the latest products and innovations from the Korean brand. Guests are greeted by a Samsung host, available to answer any questions or point them in the right direction. The first level is all about the brand experience. From the huge video screen/amphitheater, to the glass DJ booth and VR pods, it sets up a very emotional and exciting experience from start to finish. Read more of this post

Miami Design District – A Pattern Architect’s Dream

Miami Design District, FRCH Creative Fuel

For those who seek out unique architecture, love pattern as an environmental envelope or just enjoy unexpected inspiration — then be sure to visit Miami’s Design District. I have been fortunate enough to visit the district several times over the past few years, allowing me to see the environment evolve and grow, becoming more impressed upon each return visit. Filled with luxury shopping, boutique art galleries and exquisite furnishings, the Miami Design District has managed to create a destination focused on fashion, design and architecture. It’s a place of creative inspiration at every turn.

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NRF Big Show Recap

NRF, Retail's Big Show 2016

Retail is booming, but it’s a whole new ball game. At this year’s NRF Big Show nearly 36,000 professionals from over 80 countries converged in New York to learn about and discuss the hot topics driving the next waves of retail revolution. New technologies were demonstrated, new brands were introduced, and familiar players shared new thinking and new approaches to their business amidst the most rapidly changing marketplace in history.  Read more of this post

Sights and Sounds from NRF: iLab (Day Two)

NRF Big Show 2016

Here’s a glimpse of product innovations at NRF’s iLab. Although there are many new software product introductions, these are a few that are focused on creating a new customer experience – many mobile enabled.  Read more of this post

Sights and Sounds from NRF (Day One)

Sights and Sounds from NRF (Day One)

Every year the National Retail Federation (NRF) hosts their annual convention and expo, nicknamed “Retail’s BIG Show“. Today, Retail’s BIG Show is NRF’s flagship industry event held annually in New York City. The four day event offers unparalleled education, networking, and an enormous EXPO Hall full of technologies and solutions. Over the next four days we will be sharing the sights and sounds from this year’s event! Read more of this post