Fast Company NY: How to Strengthen Your Customer Experience

Fast Company, Innovation Festival, NYC, FRCH Creative Fuel

Fast Company’s 2nd annual Innovation Festival brought together an amazing line-up of innovative thinkers-and-doers from across a wide spectrum of industries. Of particular interest was a session with Danny Meyer of the Union Square Hospitality Group (USHG) and Neil Blumenthal of Warby Parker, to discuss the impact of technology on customer experience, both in retail and restaurants. Along with creating a stimulating discussion on the topic of technology, the conversation also highlighted the growing importance of a “hospitality” mindset far beyond the world of restaurants and hotels. Read more of this post

Bonjour de Montréal

Montreal, IRDC, Creative Fuel

Every year the International Retail Design Conference (IRDC) selects a city that is a leading curator of retail trends. This year’s host was Montréal – a city that celebrates its history while exuding a contemporary flair, edgy style and a thriving cosmopolitan energy. Combined with a plethora of retail stores, an expansive range of dining options and diverse neighborhoods to explore, this year’s host city was the total package.  Read more of this post

Highlights from Coverings 2016

Coverings Conference 2016, Creative FuelCoverings is an international trade fair and expo dedicated to showcasing ceramic tile and natural stone. It has grown to be the largest and most important show of its kind in the U.S., featuring exhibitors from more than 40 countries and attracting thousands of distributors, retailers, fabricators, contractors and specifiers, architectural and design professionals, builders and real estate developers.

I had the privilege of attending this year’s conference in Chicago. With more than five football fields worth of surfacing, it was a lot to see in a short amount of time, but here were my top highlights:

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GlobalShop 2016: Some Of My Favorite Things

GlobalShop 2016, FRCH Creative Fuel

Last week I traveled with several FRCH-ers to Las Vegas to attend the 2016 GlobalShop trade show. It was my first experience to this particular show and I wasn’t disappointed. While I’m a veteran of NeoCon, this was an entirely different experience. Read more of this post

NRF Big Show Recap

NRF, Retail's Big Show 2016

Retail is booming, but it’s a whole new ball game. At this year’s NRF Big Show nearly 36,000 professionals from over 80 countries converged in New York to learn about and discuss the hot topics driving the next waves of retail revolution. New technologies were demonstrated, new brands were introduced, and familiar players shared new thinking and new approaches to their business amidst the most rapidly changing marketplace in history.  Read more of this post

Sights and Sounds from NRF: iLab (Day Two)

NRF Big Show 2016

Here’s a glimpse of product innovations at NRF’s iLab. Although there are many new software product introductions, these are a few that are focused on creating a new customer experience – many mobile enabled.  Read more of this post

Sights and Sounds from NRF (Day One)

Sights and Sounds from NRF (Day One)

Every year the National Retail Federation (NRF) hosts their annual convention and expo, nicknamed “Retail’s BIG Show“. Today, Retail’s BIG Show is NRF’s flagship industry event held annually in New York City. The four day event offers unparalleled education, networking, and an enormous EXPO Hall full of technologies and solutions. Over the next four days we will be sharing the sights and sounds from this year’s event! Read more of this post