Top 10 Takeaways from the Global Department Store Summit

Global Department Store Summit

With the theme of “The Power of Luxury Redefined”, this year’s Global Department Store Summit in London covered many topics that are impacting both the department store sector and luxury category – but also the retail industry in general. Drum roll… here are my Top 10 List of key takeaways from the two-day event. Read more of this post

Everlane Opens Physical Store

Everlane, NYC, Creative Fuel

The recently opened Everlane store, in New York’s NoLita neighborhood, is another interesting chapter in the evolution of retail.  Everlane, one of the most successful and innovative, digitally native brands, has brought their unique POV to their first permanent physical retail space. Eschewing many of the “new rules of retail”, they have chosen to enter brick-and-mortar retail not with an emphasis on social media flashiness and attention-getting technology, but by focusing on the age-old fundamentals of retail. Creating a store filled with natural light, generous fitting rooms and knowledgeable staff; the store in many ways feels and functions more like a store from the past then one from “the future”.  Read more of this post

Fast Company NY: How to Strengthen Your Customer Experience

Fast Company, Innovation Festival, NYC, FRCH Creative Fuel

Fast Company’s 2nd annual Innovation Festival brought together an amazing line-up of innovative thinkers-and-doers from across a wide spectrum of industries. Of particular interest was a session with Danny Meyer of the Union Square Hospitality Group (USHG) and Neil Blumenthal of Warby Parker, to discuss the impact of technology on customer experience, both in retail and restaurants. Along with creating a stimulating discussion on the topic of technology, the conversation also highlighted the growing importance of a “hospitality” mindset far beyond the world of restaurants and hotels. Read more of this post